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The LiveSafe Solution is a secure risk intelligence communications technology for government employees and contractors to enable effective risk reporting and monitoring to mitigate safety and security threats and help prevent costly incidents from occurring.
The LiveSafe Solution has been granted the highest level of Certification by the Department of Homeland Security’s SAFETY Act Office for maintaining the highest standards of excellence both in terms of performance and availability, as well as privacy and system integrity compliance.
The Enterprise Structures feature delivers the ability to create multiple organizations in a LiveSafe Solution deployment. Within each organization, up to five levels of nested groupings can be accommodated, aligning to unique agency structures, workflows, and business processes. Employees can be organized by department, location, and other attributes. The Enterprise Structures feature has the flexibility to be easily re-configured to adapt to the organizational changes that are a natural part of the 21st century government enterprise.
The LiveSafe Solution also has the flexibility to stand up distinct implementations for disparate stakeholders that are important to the agency (e.g. contractors, vendors, visitors, etc.).
It delivers custom risk categories, resources, and in-app branding options that allow for contextually relevant experiences.
Government agencies have invested heavily in protecting the integrity of their enterprise systems, their assets, and their people. The LiveSafe Solution does not require agencies to unravel existing systems to benefit from employee-sourced risk intelligence. The LiveSafe Solution can be easily and seamlessly integrated, with no incremental hardware or headcount investment.
The LiveSafe Platform has been through IT infrastructure reviews and tests with private-sector companies and public-sector agencies that have the highest standards around security, redundancy, performance, availability, and more. The LiveSafe Solution is securely, reliably, and scalably hosted by Amazon Web Services (AWS) GovCloud (US).
AWS GovCloud (US) gives government customers and their partners the flexibility to architect secure cloud solutions that comply with: the FedRAMP High baseline, the DOJ’s Criminal Justice Information Systems (CJIS) Security Policy, U.S. International Traffic in Arms Regulations (ITAR), Export Administration Regulations (EAR), Department of Defense (DoD) Cloud Computing Security Requirements Guide (SRG) for Impact Levels 2, 4 and 5, FIPS 140-2, IRS-1075, and other compliance regimes.
Businesses with tens of thousands of global employees use the LiveSafe Platform for rapid-fire communications during critical incidents, creating spikes in usage and demands on the system. The LiveSafe Platform is scalable, with geographically disparate, redundant failover systems in place.
All agency employee Personal Information is encrypted, including row-level data: first name, last name, phone number, and email address. The database itself is then also encrypted. All communications going through the LiveSafe Platform employ industry-standard encryption protocols (HTTPS/TLS). The LiveSafe Platform utilizes AWS’s Key Management Service (KMS) to create and control the encryption keys used to access the data.
The LiveSafe Platform is fully Systems and Organization Controls 2 (SOC 2) compliant. LiveSafe voluntarily conducts an independent third-party monthly audit to ensure ongoing and deliberate focus on the Platform security, availability, and privacy compliance aspects of the system.
The LiveSafe Platform is actively working to be in line with European Union’s General Data Protection Regulation (GDPR). LiveSafe is in compliance with handling Personal Information, and does not handle sensitive Personal Information. The LiveSafe end-user mobile experience is opt-in and opt-out for end users, as is the option of allowing access to location services. Focused attention is ongoing to ensure a smooth transition to being GDPR-ready.