Summary Description of the Services

The LiveSafe Services enable tip submission, resource information, SafeWalk®, and two-way communication between Authorized Users and Dashboard operators (e.g. Safety Officials). The software platform consists of a mobile App and a web-based Dashboard.  Depending upon the configuration you purchased you may have access to some or all of the features listed below.

Summary:

  1. Tip Reporting. Enables Authorized Users to send GPS-tagged tips to the Dashboard, including the option to add audio, video, and image files, and then engage in real-time online chat with the Dashboard safety officials.
  2. Emergency Communication. Enables Authorized Users to call or message 911 and Dashboard safety officials from App while also submitting to the Dashboard the Authorized User’s profile info and real-time location tracking info on a map.
  3. Broadcast Messaging. Enables safety officials to send messages to Authorized Users, or groups of Authorized Users, via text, email, and device push notifications
  4. Broadcast Messaging Receipt. Enables receipt of messages sent by safety officials via text, email, and device push notifications
  5. In-App Map Shows safety locations, published crime info, and Dashboard-added places & info.
  6. Real-time Location Tracking Authorized Users to send their real-time location tracking info to their contacts, engage in real-time online chat with them, and then quickly call 911 and safety officials in case of emergency.
  7. Organization Info. Authorized Users can see Dashboard-added screens that contain safety, emergency management, and general organizational information.
  8. Dashboard-added Info & Customizations. Enables safety officials to add places, events, and info to the App map. Can customize their organization’s App phone number, logo, colors, and tip-types. Also add App screens that contain safety, emergency management and general organizational information.
  9. Usage & Stats. See Stats function on the Dashboard for App usage and tip contents.
  10. Comprehensive User Manual. Available both online with Stats function on the Dashboard and offline

Detailed List of Features for the LiveSafe Risk Intelligence Platform Services

Mobile App for Authorized Users:

  1. Tip Reporting
    • Select tip type, add text description, and GPS location
    • Option to attach audio, upload video, and image files
    • Profile information can be part of the tip details
    • Report anonymously (Optional)
    • Confirmation messages upon tip submittal
    • Real-time, in-App chatting with Dashboard operator
    • Archive of all submitted tips, including chat logs
  2. Emergency Communication
    • User can call 911, emergency phone number, and text message
    • Dashboard operator can engage in a real-time, in-App chat
    • The Dashboard operator receives an event that may include:
      • GPS location
      • User profile information
      • Tip audit history
  3. Broadcast Messaging Receipt
    • Messages sent from safety officials via email
    • Messages sent from safety officials via SMS
    • Messages sent from safety officials via device push notifications
  4. Mapping
    • Dashboard-published LiveSafe tips
    • Safety locations (e.g. hospitals), with directions on how to get there
    • Dashboard-added places (e.g., buildings)
    • Dashboard-added reports & alerts
    • Real-time location of buses, shuttles, etc. that have a GPS feed (optional)
  5. User-to-User Communication
    • Users can add any of their friends, family, etc. as a contact
    • Contacts can view the Authorized User location on a map in the App
    • Authorized Users can chat with their contacts while the location is being shared
    • Authorized Users can escalate at any time to the Emergency Communications (outlined section 2)
  6. Organization Info
    1. Users of the App can see Dashboard-added information
      • Emergency information/plans (Text, HTML, PDF)
      • Phone numbers
      • URL’s
      • Email addresses
      • Addresses
    2. All information can be edited, deleted or added-to by LiveSafe Customer Success representatives
    3. The resource section contains pdf documents created by the customer and loaded by LiveSafe.  The customer may request the pdf documents be replaced once every six months.

Web-based Dashboard:

        1. Tip/Incident Management
          • Authorized User-submitted tips
            • Select tip type, add text description, and GPS location
            • Option to attach audio, upload video, and image files
            • User profile information can be part of the tip details
            • Report anonymously (optional)
            • Confirmation messages upon tip submittal
            • Real-time, in-App chatting with Dashboard operator
            • Archive of all submitted tips, including chat logs
          • Dashboard notifications when a new tip is received are visual, audible, and optional email message
          • Tip status workflow
          • Flagging of important tips
          • Internal-only Notes field
          • Publish to App map
          • Forward via email
          • Available history of tip report changes done by Dashboard admins
        2. Emergency Response
          • User can call 911, Security, and/or message emergency phone number, and text message
            • Dashboard operator can engage in a real-time, in-App chat
            • The Dashboard operator receive a event that may include:
              • GPS location
              • Profile information
              • Tip history
              • Emergency contacts
              • Notes field
        3. Broadcast Messaging
          1. Send messages to all App users via Email, Text/SMS, and/or Push notification
          2. Include link to Dashboard-uploaded media file (e.g. picture)
          3. Save predefined message templates
          4. Send Check-in messages
            • User responds via tapping one of two buttons
              • “I’m OK”
              • “I need help”
            • Responses received by dashboard
            • Responses include user profile info and GPS location
          5. Send messages to Groups
          6. Create geo-based Group
          7. Archived history of all sent messages
            • Date & Time
            • Message type
            • Message details
            • Delivery stats
                1. Dashboard-added Info & Customizations
                  1. App
                    1. Customize App appearance
                      • Top bar colors
                      • Top bar logo
                      • Left menu logo
                      • Various screen titles and text
                    2. “Call Security” phone number
                    3. Dashboard-added info that appears in the app map are locations, reports and/or Geofences
                    4. Dashboard-added info that appears in Org Info App screens
                      • Phone numbers
                      • URL’s
                      • Emergency information/plans can be Text, HTML, and/or PDF
                      • Email addresses
                      • Addresses
                      • All information can be edited, deleted, added-to, as desired, by LiveSafe Customer Success representatives
                  2. Dashboard
                    1. Add/edit unlimited number of users
                    2. Privilege-based user access
                      • Add/edit users
                      • Add/edit tips
                      • Send messages
                      • Add/Edit map

                 3. Usage & Stats

                        • Fully searchable Authorized User database
                        • Fully searchable tip database
                        • View users and tips stats, per day, and by OS