Effective: September 1, 2019

Getting Started

This agreement is between LiveSafe, Inc, a Delaware corporation with offices at 1400 Key Blvd., Suite 100, Arlington, VA 22209 (“LiveSafe”) and your organization (“Customer”) is effective the date (“Effective Date”) you purchase the subscription(s).

LiveSafe and Customer may also be referred to as a “Party” or together as “Parties.”

This agreement describes your rights and responsibilities when using the LiveSafe platform. Please read them carefully. This agreement governs your access and use of our Services.  The Standard Terms and Conditions and any Order Form(s) together form a binding “Contract” with us. Before you purchase a subscription(s), please make sure you have the necessary authority to enter into the Contract on behalf of your organization.  Accepting the terms and conditions and purchasing one or more subscriptions you agree to the Contract on behalf of Customer.

Section A – Standard Terms and Conditions

1. USE RIGHTS; RESTRICTIONS

1.1 Services to be Provided. LiveSafe provides a smartphone mobile safety application (“App”) and comprehensive cloud-based, password-protected services website (“Dashboard”), each as described in Section B (the “Services”).  LiveSafe shall provide the Services to Customer during the Initial Term and any Renewal Term(s) (the “Term”).

1.2 License to be Provided.  During the Term, LiveSafe hereby provides Customer with a non-transferable, royalty-free, non-exclusive license to set up and use the Services as described in this Agreement.  This license allows unlimited users to access and use the App.

1.3 Limitation of Rights. Customer agrees that its rights to access and use the Services are exclusively described in this Agreement and do not provide any ownership rights to the Services.  LiveSafe owns all right, title and interest in and to the Services, all related intellectual property rights, and any modifications or improvements.  Customer shall not (i) use the Services other than as described in this Agreement; or (ii) attempt (or permit anyone else) to disassemble, reverse engineer, decompile or create derivative works from any of the Services.  Customer may not sell, sublicense, issue, copy or rent the Services.

1.4 Customer Data. Customer agrees that except as may be required by law, by court order or in connection with the provision of the Services to Customer, LiveSafe may only use data collected, extracted or received through Customer’s use of the Services (“Customer Data”) in an anonymized and aggregated manner (without specifically identifying Customer, Customer’s users or Customer’s location(s)) for the sole purposes of reporting App or Dashboard metrics, training and education about the Services, and improving the Services.  Within ten (10) business days following Customer’s written request made not more than four (4) times per year, LiveSafe shall provide Customer, in CSV file format, a full or incremental backup copy of the Customer Data in its possession as the Parties shall mutually agree.  If applicable, LiveSafe agrees that it will negotiate in good faith and enter into any further data processing, data transfer or related agreement, including the standard contractual clauses for transfers of data outside the European Union/European Economic Area issued by the European Commission, as may be required to comply with applicable laws, rules and regulations regarding the collection, storage, transfer, use, retention and other processing of Customer Data.

1.5  Authorized Users. “Authorized Users” shall mean the employees, club staff, volunteers, contractors and/or consultants under Customer’s control responsible for monitoring and administering the Dashboard who are authorized by Customer to access the Dashboard using a user identifier and password. With respect to the App, “Authorized Users” shall also include all of Customer’s employees, contractors and/or consultants, club staff, volunteers, and youth. Customer shall (i) not permit any person or entity, other than designated Authorized Users, to access the Dashboard, (ii) use commercially reasonable efforts to prevent unauthorized access to or use of the Dashboard, and (iii) provide LiveSafe prompt written notice of any unauthorized access or use. Customer shall instruct Authorized Users of the Dashboard to comply with all applicable terms of this Agreement.

2. FEES; PAYMENT TERMS

2.1 Fees; Payment Terms. Customer agrees to pay fees that are specified at the Services interface “check-out” and must be paid in advance. Payment obligations are non-cancelable and, except as expressly stated in the Contract, fees paid are non-refundable.  If we agree to receive a check as a form of payment, full payment must be received within thirty (30) days from the purchase date.

2.2 Taxes; Fees are stated exclusive of any taxes, levies, duties, or similar governmental assessments of any nature, including, for example, value-added, sales, use or withholding taxes, assessable by any jurisdiction (collectively, “Taxes”). Customer will be responsible for paying all Taxes associated with its purchases, except for those taxes based on our net income. Should any payment for the Services be subject to withholding tax by any government, Customer will reimburse us for such withholding tax.

3. CONFIDENTIALITY AND DATA SECURITY

3.1 Confidentiality. As used herein, “Confidential Information” means all information or data, regardless of whether it is in tangible form, disclosed or otherwise made available in connection with this Agreement by either Party (the “Discloser”) to the other Party (the “Recipient”), that the Discloser has either marked as confidential or proprietary, has identified in writing as confidential or proprietary within thirty (30) days of disclosure to the Recipient, or that would reasonably be expected to be confidential under the circumstances; provided, however, that in any event LiveSafe’s Confidential Information shall include, but isn’t limited to, (a) all information relating to the Services, including LiveSafe’s approach to source-code and design development and (b) the terms of this Agreement, including pricing information. Customer’s Confidential Information shall include, but isn’t limited to, Customer Data and all data collected on Customer’s Authorized Users (including, without limitation, any GPS data), whether submitted by Customer, the Authorized Users or obtained from an Authorized User’s device via the App. However, information and data will not be deemed “Confidential Information” if such information: (i) is known to the Recipient prior to receipt from the Discloser, or directly or indirectly from a source other than one having an obligation of confidentiality to the Discloser; (ii) becomes known (independently of disclosure by the Discloser) to the Recipient, directly or indirectly, from a source other than one having an obligation of confidentiality to the Discloser; or (iii) becomes publicly known or otherwise ceases to be secret or confidential, except through a breach of this Agreement by the Recipient. Each Party shall use reasonable measures to protect the confidentiality of and avoid disclosure and unauthorized use or reproduction of the other Party’s Confidential Information. Without restricting or otherwise limiting the exercise by a Party of the rights and license expressly granted to it under this Agreement, Confidential Information may only be disclosed to (1) such employees and agents of the Parties as may have a need to know such information in the course of their duties; (2) legal or financial advisors of the Parties on a need-to-know basis; and (3) to the extent required by law or court order, provided the Recipient notifies the Discloser in advance and cooperates in any effort by the Discloser to seek a protective order and/or obtain confidential treatment. LiveSafe may disclose the terms of this Agreement to existing and potential investors, lenders, and acquirers and the legal or financial advisors of the foregoing, provided that such disclosure is made under a non-disclosure agreement entered into by the relevant parties.

3.2 Data Security.
3.2.1 Compliance with Privacy Laws. LiveSafe is responsible for complying with all Privacy and Data Protection Requirements (as defined below) with respect to providing the Services to Customer and LiveSafe will only collect Personal Information of Customers in accordance with such applicable Privacy and Data Protection Requirements.

3.2.2 Technical Safeguards. LiveSafe shall maintain appropriate organizational and technical measures for the protection of the security (including protection against unauthorized or unlawful processing of data, and against unlawful or accidental destruction, alteration or damage or loss, unauthorized disclosure of, or access to, Personal Information), confidentiality, and integrity of Personal Information. LiveSafe regularly monitors compliance with these measures. LiveSafe will not materially decrease the overall security of the Services during the Term of this Agreement.

3.2.3 Independent Certifications. LiveSafe will provide Customer annually at Customer’s request copies of all independent, third-party certifications of LiveSafe’s applicable data security controls (e.g.; SSAE16, ISO, SOC 1, SOC 2, etc.) that address all or a portion of the subject matter of the data security requirements set forth herein (e.g., information security, internal controls, privacy).

3.2.4 “Personal Information” (also called “Personally Identifiable Information or “PII”) means any information LiveSafe processes for Customer that (a) identifies or relates to an individual who can be identified directly or indirectly from that data alone or in combination with other information in LiveSafe’s possession or control, or (b) the relevant Privacy and Data Protection Requirements otherwise define as protected personal information.

3.2.5 “Privacy and Data Protection Requirements” means all applicable federal, state, and foreign laws and regulations relating to the processing, protection, or privacy of the Personal Information, including where applicable, the guidance and codes of practice issued by regulatory bodies in any relevant jurisdiction.

3.2.6 Children’s Data Consents and Authority. Customer represents and warrants that it is a non-profit organization and as such is exempt from compliance with the laws governing Personal Information and the Children’s Online Privacy and Protection Act (“COPPA”).  Customer also acknowledges that LiveSafe must comply with COPPA and must obtain parental consent before knowingly collecting personally identifiable information from children under the age of 13 as noted in the Application Terms of Use. Accordingly, since Customer has the relationships with the parents, it agrees to use its best efforts to assist LiveSafe with the process of obtaining verified parental consent.

In the event, Customer learns that a child under the age of 13 has provided personally identifiable information to us, without parental consent, they will notify LiveSafe at legal@livesafemobile.com for remediation.  Likewise, if LiveSafe determines that a child under the age of 13 has provided personally identifiable information to us, without parental consent, we will take action to remediate the situation which may include deleting that information in a reasonably prudent amount of time.

3.2.7 Sharing Metrics with Boys and Girls Clubs of America.  Customer agrees that LiveSafe may, from time to time, share with the Boys and Girls Clubs of America, data collected, extracted or received through Customer’s use of the Services (“Customer Data”) in an anonymized and aggregated manner (without specifically identifying Customer’s users personal information, or location(s)) for the sole purposes of reporting performance metrics.

4. REPRESENTATIONS, WARRANTIES, AND EXCLUSIONS

4.1 Representations and Warranties. LiveSafe represents and warrants to Customer that LiveSafe shall provide the Services (i) in a professional and workmanlike manner, (ii) in accordance with the specifications and functionality described in Section B (as LiveSafe may amend from time to time), and (iii) to the best of its knowledge, in compliance with all applicable laws, rules and regulations. LiveSafe also represents and warrants that (i) the Services are free of material defects, (ii) at the time of delivery, the Services shall be free of any and all time locks, viruses, trojans, worms, spyware, adware, other malware, and malicious code, copy protect mechanisms, back doors, or any disclosed or undisclosed features designed to disable the Services, render them incapable of operation, or permit access to any Customer networks, systems, programs or Confidential Information; and (iii) the Services do not and shall not infringe any patent, copyright, trade secret or other proprietary rights of any third party. Subject to the notice and cure period set forth in Section 8.2 below, if Customer terminates this Agreement as a result of LiveSafe’s breach of this Section 4.1, Customer shall be entitled to a refund from LiveSafe of any prepaid fees for any unused portion of the Term.

4.2 Customer represents that it is authorized to provide to LiveSafe the necessary Customer Data and data regarding Customer’s Authorized Users to permit LiveSafe to provide its Services to Customer. Customer further represents that, in connection with the deployment of the App to Customer’s employees and Customer’s use of Customer Data obtained or accessed through the Services, Customer has provided appropriate notice to Customer’s employees and obtained any requisite consent, including for disclosures to service providers and transfers of data to the United States. Customer also represents that it shall use the Services and any and all Customer Data obtained or accessed through the Services in compliance with all applicable laws, rules, and regulations.

4.3 Each Party represents and warrants to the other Party (i) that it Party has the right to enter into and to perform the obligations of this Agreement, and (ii) that the person executing this Agreement on behalf of that Party is authorized to do so.

4.4 Exclusions. EXCEPT AS EXPRESSLY SET FORTH HEREIN, THE SERVICES ARE PROVIDED “AS IS” WITHOUT ANY WARRANTY OF ANY KIND AND COMPANY DISCLAIMS ALL OTHER EXPRESS OR IMPLIED WARRANTIES, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. IN ADDITION, LIVESAFE MAKES NO WARRANTY THAT THE SERVICES WILL BE PROVIDED IN AN UNINTERRUPTED OR ERROR-FREE FASHION AT ALL TIMES.

5. INDEMNIFICATION

5.1 LiveSafe shall indemnify, defend and hold harmless Customer, its officers and employees from all third party claims, demands or suits at law or in equity (‘Claims”) arising from or related to LiveSafe’s intentional or negligent acts or breach of its obligations under this Agreement. However, LiveSafe indemnification obligation shall not apply to the extent any Claim was caused by the intentional or negligent acts of Customer or any party acting on Customer’s behalf.

5.2 Customer shall indemnify, defend and hold harmless LiveSafe, its officers and employees from all third party Claims arising from or related to Customer’s intentional or negligent acts or breach of its obligations under this Agreement. Customer’s indemnification obligation shall not apply to the extent that any Claim was caused by the intentional or negligent acts of LiveSafe or any party acting on LiveSafe’s behalf.

5.3 Where each party is partly responsible for the liability in a Claim, any liability, loss, cost, or expense shall be proportionally shared between the Parties based on their relative degree of responsibility.

5.4 LiveSafe will defend Customer in any action based on a Claim that the Services, when used in accordance with this Agreement, infringes a U.S. copyright, patent or trademark or misappropriates a trade secret (as defined under applicable law) of any third party, and LiveSafe shall pay all reasonable costs, expenses and damages finally awarded against Customer, arising from any such Claim; provided, however, that (i) Customer gives LiveSafe prompt written notice of such Claim, (ii) Customer fully cooperates with LiveSafe in the defense and/or settlement of the Claim, (iii) LiveSafe is given full control of the defense of such Claim and any settlement or compromise thereof (although LiveSafe may not settle any claim that requires any admission of liability or any payment by Customer without Customer’s prior written permission), and (iv) Customer complies with Deltek’s direction to cease using any Services that in LiveSafe’s judgment may be ruled to cause an infringement of a third party’s intellectual property rights. If Customer’s use of the Services has become, or in LiveSafe’s opinion is likely to become, the subject of any claim of infringement, LiveSafe may at its option and expense (a) procure for Customer the right to continue using the Services as set forth in this Agreement; (b) replace or modify the Services to make it non-infringing so long as the Services have at least equivalent functionality; or (c) if options (a) or (b) are not reasonably practicable, terminate this Agreement and refund to Customer the fees paid for any unused portion of the Term. LiveSafe shall have no liability or obligation under this Section 5.4 with respect to any claim to the extent such claim is caused by (x) compliance with designs, data, instructions or specifications provided by Customer, (y) modification of the Services by any party other than LiveSafe without LiveSafe’s express written consent, or (z) the combination, operation or use of the Services with Customer’s other applications, portions of applications, products, data or services where the Services would not have otherwise been infringing.

5.5 Anywhere in this Agreement where a Party’s has an indemnification obligation to defend the other Party, the indemnified Party may retain its own counsel at its own expense to participate in the defense, but that expense shall not be included in the indemnifying Party’s payment obligation.

6. LIMITATION OF LIABILITY

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL EITHER PARTY BE LIABLE TO THE OTHER FOR: (A) ANY LOSS OF BUSINESS, CONTRACTS, PROFITS, ANTICIPATED SAVINGS, GOODWILL OR REVENUE; (B) ANY LOSS OR CORRUPTION OF DATA OR (C) ANY INCIDENTAL, INDIRECT OR CONSEQUENTIAL LOSSES OR DAMAGES WHATSOEVER (INCLUDING, WITHOUT LIMITATION, SPECIAL, PUNITIVE OR EXEMPLARY DAMAGES), ARISING IN ANY WAY OUT OF OR IN CONNECTION WITH THIS AGREEMENT OR THE SERVICES, WHETHER OR NOT THE PARTY WAS ADVISED IN ADVANCE OF THE POSSIBILITY OF THAT LOSS OR DAMAGE. EXCEPT FOR THE INDEMNIFICATION OBLIGATIONS SPECIFICALLY SET FORTH IN SECTION 5.4 OF THIS AGREEMENT, IN NO EVENT SHALL LIVESAFE’S CUMULATIVE LIABILITY FOR ALL CLAIMS ARISING FROM OR RELATING TO THIS AGREEMENT, REGARDLESS OF THE NATURE OF THE CLAIM, EXCEED THE AMOUNT OF FEES PAID BY CUSTOMER UNDER THIS AGREEMENT FOR THE SERVICES DURING THE TWELVE (12)-MONTH PERIOD IMMEDIATELY PRIOR TO THE EVENT, ACT OR OMISSION GIVING RISE TO THE LIABILITY. THIS LIMITATION OF LIABILITY IS INTENDED TO APPLY WITHOUT REGARD TO WHETHER OTHER PROVISIONS OF THIS AGREEMENT HAVE BEEN BREACHED OR HAVE PROVEN INEFFECTIVE.

7. INSURANCE

7.1 During the Term, LiveSafe shall maintain in force, at its sole expense, the following insurance coverage:

7.2 Liability Insurance for bodily injury and property damage with a limit of not less than $4,000,000 each occurrence and in the aggregate inclusive of defense costs. Said coverage shall include contractual liability coverage for any indemnity provided by LiveSafe to Customer IN this Agreement.

7.3 Professional Liability Insurance (including coverage for Errors & Omissions, cyber liability and privacy) with a combined single limit of not less than $5,000,000 each claim, incident or occurrence and in the aggregate inclusive of defense costs (other than privacy breach notification costs which must have an aggregate limit of not less than $1,000,000). This coverage shall include contractual liability coverage for any indemnity provided by LiveSafe to Customer in this Agreement.

7.4 There shall be no cancellation, material change, reduction of limits or intent not to renew the insurance coverage(s) provided pursuant to this Section 7 without thirty (30) days written notice from LiveSafe or its insurer(s) to Customer.

8.     TERM, TERMINATION

8.1 Term. Unless earlier terminated as described below, the term of this Agreement shall commence on the date of purchase and continue for the Initial Term of one year (12 months). Following the Initial Term, this Agreement shall renew automatically for subsequent renewal Term(s) of one year (12 months). Either Party may elect not to renew this Agreement by providing written notice to the other Party sixty (60) days prior to the start of the applicable renewal Term.

8.2 Termination for Cause. Either Party may terminate this Agreement, without liability, obligation or penalty of any kind, upon written notice, if the other Party commits any material breach of this Agreement and fails to cure the breach within thirty (30) days after that written notice (although that cure period may be extended to no more than sixty (60) days, if the breaching Party is diligently attempting to cure the breach). In addition, LiveSafe shall have the right to terminate this Agreement upon thirty (30) days prior written notice to Customer if Customer’s employee count increases materially during the Term due to merger and/or acquisition activity, and, after good faith efforts, LiveSafe and Customer cannot agree upon revised pricing for the Services.

8.3 Obligations on Termination. Upon termination or expiration of this Agreement, all rights granted to Customer and all obligations of LiveSafe to provide the Services shall immediately terminate and each Party shall promptly return or destroy any Confidential Information of the other Party in its possession or control. Any destruction of a Discloser’s Confidential Information shall be, upon request by the Discloser, certified in writing by an officer of the Recipient. Upon any termination or expiration of this Agreement (whether for cause, without cause, or for any other reason), at Customer’s request, LiveSafe will provide a full and complete copy of the Customer Data then in LiveSafe’s possession in CSV (comma separated values) file format, within ten (10) business days. Termination of this Agreement for any reason (other than as set forth in Section 8.1 above) shall not relieve Customer from paying all fees accruing prior to termination and shall not result in any refund to Customer of any fees previously paid.

8.4 Survival. Sections 1.4, 2, 5, 6, 8.3, 9 and any other provisions of this Agreement that impliedly or by their nature should survive termination of this Agreement will survive any termination or expiration of this Agreement. Provisions anywhere in this Agreement regarding customer data, payment, termination, ownership, warranties, limitations of liability, governing law, dispute resolution, confidentiality, severability, waivers will survive the expiration or termination of this Agreement.

9. GENERAL

9.1 Excusable Delays. In no event shall either party be liable to the other for any delay or failure to perform hereunder due to causes beyond the reasonable control of that party, including acts of a government and severe weather conditions. Failure to make payment under this Agreement shall not be considered an excusable delay.

9.2 No Assignment. Neither Party may assign this Agreement, in whole or in part, without the prior written consent of the other Party (which shall not be unreasonably withheld, conditioned or delayed), except that either Party may assign this Agreement, without the prior written consent of the other Party, to a corporation or other business entity succeeding to all or substantially all of the assets and business of the assigning Party by merger or purchase. However, Customer’s assignment to a successor shall be permitted only if (1) Customer has no payment’s due to LiveSafe at the time, (2) Customer’s assignee is not a direct competitor of LiveSafe, and (3) Customer’s will be bound by LiveSafe’s then-current standard terms and conditions applicable to the Services transferred. Any attempt by either Party to assign or transfer any of the rights, duties or obligations of this Agreement in violation of the foregoing shall be null and void.

9.3 Amendment; Waiver. This Agreement may not be amended or modified, in whole or part, except in writing and signed by an authorized representative of each Party. No provision, part, or remedy of this Agreement may be waived except in writing signed by an authorized representative of the waiving Party. Failure or delay by either Party to enforce any provision of this Agreement will not be considered a waiver of future enforcement of that or any other provision.

9.4 Independent Contractor Relationship. Each Party at all times is acting as an independent contractor under this Agreement and not in an agency, employment, franchise, joint venture or partnership relationship with the other. Neither Party has the authority to obligate or bind the other in any manner, and nothing in this Agreement shall create or is intended to create any rights of any kind to any third party.

9.5 Severability. If any provision of this Agreement is unenforceable, that provision will be reformed only to the extent necessary to make it enforceable to reflect the intent of the Parties as of the Effective Date, and the remainder of the Agreement will remain valid and enforceable.

9.6 Governing Law, Jurisdiction. All disputes, claims or controversies arising out of this Agreement, or the negotiation, validity or performance of this Agreement, or the transactions contemplated hereby shall be governed by, and construed and enforced in accordance with, the laws of the State of Delaware without regard to its conflicts of law rules. Each Party consents to the sole and exclusive jurisdiction of the state and federal courts of Delaware as the venue any litigation among the Parties arising out of or relating to this Agreement. Each Party waives any trial by jury.

9.7 Notices. All notices under or related to this Agreement will be in writing and will reference this Agreement. Notices will be deemed given when: (i) delivered personally; (ii) sent by confirmed telecopy or other electronic means; (iii) three (3) days after having been sent by registered or certified mail, return receipt requested, postage prepaid; or (iv) one (1) day after deposit with a commercial overnight carrier, with written verification of receipt. All communications will be sent to the addresses set forth in the Business Terms or such other addresses designated in writing by a Party.

9.8 ENTIRE AGREEMENT. THIS AGREEMENT IS THE ENTIRE AGREEMENT BETWEEN LIVESAFE AND COMPANY , SUPERSEDES AND REPLACES ALL PRIOR OR CONTEMPORANEOUS UNDERSTANDINGS OR AGREEMENTS, WRITTEN OR ORAL, REGARDING THE SERVICES AND RELATED TERMS , AND PREVAILS OVER ANY CONFLICTING TERMS OR CONDITIONS IN ANY CUSTOMER PURCHASE ORDERS OR OTHER PRINTED FORMS RELATING TO THIS AGREEMENT HERETO EVEN IF THE DATE OF ANY OF THOSE DOCUMENTS IS LATER THAN THE EFFECTIVE DATE OF THIS AGREEMENT.

9.9 Publicity. LiveSafe shall be entitled to identify Customer as a customer of LiveSafe and LiveSafe may (i) issue a press release announcing this Agreement (without confidential details such as pricing, Authorized Users, etc.), and (ii) use Customer’s name and/or logo for publicity and advertising purposes. Where Customer’s logo is to be used, LiveSafe will provide Customer with advance written notice and may use the logo if Customer does not object within five (5) business days.

9.10 Counterparts. This Agreement may be executed in one or more counterparts each of which shall be deemed an original, but all of which together shall constitute the same Agreement. Scanned or facsimile transmissions of signatures or electronic signatures or acceptance shall be considered to create a binding Agreement in the same way as original signatures.

SECTION B – LiveSafe Risk Intelligence Platform Summary Description of the Services

The LiveSafe Services enable tip submission, resource information, SafeWalk®, and two-way communication between Authorized Users and Dashboard operators (e.g. Safety Officials). The software platform consists of a mobile App and a web-based Dashboard.

Summary:

  1. Tip Reporting. Enables Authorized Users to send GPS-tagged tips to the Dashboard, including the option to add audio, video, and image files, and then engage in real-time online chat with the Dashboard safety officials.
  2. Emergency Communication. Enables Authorized Users to call or message 911 and Dashboard safety officials from App while also submitting to the Dashboard the Authorized User’s profile info and real-time location tracking info on a map.
  3. Broadcast Messaging. Enables safety officials to send messages to Authorized Users, or groups of Authorized Users, via text, email, and device push notifications
  4. Broadcast Messaging Receipt. Enables receipt of messages sent by safety officials via text, email, and device push notifications
  5. In-App map that shows safety locations, published crime info, and Dashboard-added places & info.
  6. Enables Authorized Users to send their real-time location tracking info to their contacts, engage in real-time online chat with them, and then quickly call 911 and safety officials in case of emergency.
  7. Organization Info. Authorized Users can see Dashboard-added screens that contain safety, emergency management, and general organizational information.
  8. Dashboard-added Info & Customizations. Enables safety officials to add places, events, and info to the App map. Can customize their organization’s App phone number, logo, colors, and tip-types. Also add App screens that contain safety, emergency management and general organizational information.
  9. Usage & Stats. See Stats function on the Dashboard for App usage and tip contents.
  10. Comprehensive User Manual. Available both online with Stats function on the Dashboard and offline

Detailed List of Features for the LiveSafe Risk Intelligence Platform Services

Mobile App for Authorized Users:

  1. Tip Reporting
    1. Select tip type, add text description, and GPS location
    2. Option to attach audio, upload video, and image files
    3. Profile information can be part of the tip details
    4. Report anonymously (Optional)
    5. Confirmation messages upon tip submittal
    6. Real-time, in-App chatting with Dashboard operator
    7. Archive of all submitted tips, including chat logs
  2. Emergency Communication
    1. User can call 911, emergency phone number, and text message
    2. Dashboard operator can engage in a real-time, in-App chat
    3. The Dashboard operator receives an event that may include:
      • GPS location
      • User profile information
      • Tip audit history
  3. Broadcast Messaging Receipt
    1. Messages sent from safety officials via email
    2. Messages sent from safety officials via SMS
    3. Messages sent from safety officials via device push notifications
  4. Mapping
    1. Dashboard-published LiveSafe tips
    2. Safety locations (e.g. hospitals), with directions on how to get there
    3. Dashboard-added places (e.g., buildings)
    4. Dashboard-added reports & alerts
    5. Real-time location of buses, shuttles, etc. that have a GPS feed (optional)
  5. User-to-User Communication
    1. Users can add any of their friends, family, etc. as a contact
    2. Contacts can view the Authorized User location on a map in the App
    3. Authorized Users can chat with their contacts while the location is being shared
    4. Authorized Users can escalate at any time to the Emergency Communications (outlined section 2)
  6. Organization Info
    1. Users of the App can see Dashboard-added information
      • Emergency information/plans (Text, HTML, PDF)
      • Phone numbers
      • URL’s
      • Email addresses
      • Addresses
    2. All information can be edited, deleted or added-to by LiveSafe Customer Success representatives
    3. The resource section contains pdf documents created by the customer and loaded by LiveSafe.  The customer may request the pdf documents be replaced once every six months.

        Web-based Dashboard:

        1. Tip/Incident Management
          1. Authorized User-submitted tips
            1. Select tip type, add text description, and GPS location
            2. Option to attach audio, upload video, and image files
            3. User profile information can be part of the tip details
            4. Report anonymously (optional)
            5. Confirmation messages upon tip submittal
            6. Real-time, in-App chatting with Dashboard operator
            7. Archive of all submitted tips, including chat logs
          2. Dashboard notifications when a new tip is received are visual, audible, and optional email message
          3. Tip status workflow
          4. Flagging of important tips
          5. Internal-only Notes field
          6. Publish to App map
          7. Forward via email
          8. Available history of tip report changes done by Dashboard admins
        2. Emergency Response
          1. User can call 911, Security, and/or message emergency phone number, and text message
            1. Dashboard operator can engage in a real-time, in-App chat
            2. The Dashboard operator receive a event that may include:
              1. GPS location
              2. Profile information
              3. Tip history
              4. Emergency contacts
              5. Notes field
        3. Broadcast Messaging
          1. Send messages to all App users via Email, Text/SMS, and/or Push notification
          2. Include link to Dashboard-uploaded media file (e.g. picture)
          3. Save predefined message templates
          4. Send Check-in messages
            1. User responds via tapping one of two buttons
              1. “I’m OK”
              2. “I need help”
            2. Responses received by dashboard
            3. Responses include user profile info and GPS location
          5. Send messages to Groups
          6. Create geo-based Group
          7. Archived history of all sent messages
            1. Date & Time
            2. Message type
            3. Message details
            4. Delivery stats
                1. Dashboard-added Info & Customizations
                  1. App
                    1. Customize App appearance
                      1. Top bar colors
                      2. Top bar logo
                      3. Left menu logo
                      4. Various screen titles and text
                    2. “Call Security” phone number
                    3. Dashboard-added info that appears in the app map are locations, reports and/or Geofences
                    4. Dashboard-added info that appears in Org Info App screens
                      1. Emergency information/plans can be Text, HTML, and/or PDF
                      2. Phone numbers
                      3. URL’s
                      4. Email addresses
                      5. Addresses
                      6. All information can be edited, deleted, added-to, as desired, by LiveSafe Customer Success representatives
                  2. Dashboard
                    1. Add/edit unlimited number of users
                    2. Privilege-based user access
                      1. Add/edit users
                      2. Add/edit tips
                      3. Send messages
                      4. Add/Edit map
                    1. Usage & Stats
                      1. Fully searchable Authorized User database
                      2. Fully searchable tip database
                      3. View users and tips stats, per day, and by OS