Monumental Sports & Entertainment (MSE) is a leading sports and entertainment company which owns and operates several professional sports teams and state-of-the- art arenas and training facilities, including the Washington Wizards, the Washington Capitals, Capital One Arena, and Eaglebank Arena. MSE has 500 full-time employees and $500 million in net revenue.
Although the MSE security team had already developed protocols for evacuations, they did
not have a way to effectively communicate these procedures to employees in a timely manner. Additionally, they did not have the means for their employees to respond with subsequent questions or concerns.