Client Learning Center

Don’t hesitate to reach out with any questions. We value serving the important work you do to keep individuals and your communities safe. If you don’t find what you are looking for, please contact us.
Contact Information
Main office (7am-6pm EST): (571) 312-4645
After hours: (510) 870-3337
Support email: support@livesafemobile.com
*Email is not monitored 24/7


Dashboard Support

Please reference your in-dashboard support or contact your engagement partner with any detailed questions regarding use of the Command Dashboard.

Because the LiveSafe Command Dashboard is an Internet-based system, any computer that is connected to the Internet can access it. The best Internet browsers to use are the latest versions of Google Chrome, Mozilla Firefox, or Safari. Do not use Internet Explorer. The dashboard can also be used on any Android tablet that runs Jelly Bean or above — as long as it is connected to the Internet.

We recommend using a computer with speakers that are turned on so you are able to hear auditory cues for incoming events.

  1. Open a browser window and enter in the URL https://services.livesafemobile.com/index2.php
  2. Bookmark this link for fast reference.
  3. Enter your email address and provided password. Click “Login”. A drop down menu featuring a list of schools and agencies will appear below the login information.
  4. Locate your organization and click “Submit”.
  • Navigate to the LiveSafe Command Dashboard login page. Click the link “Did you forget your password”.
  • Enter in your email address associated with your LiveSafe account. This is typically your agency email.
  • An email message will be sent to your account.
  • Follow the directions provided in the email to reset your password.
Google Chrome

  • In the top-left corner of Chrome, click the Chrome menu Chrome Menu.
  • Select Clear browsing data.
  • In the dialog that appears, select the checkboxes for the types of information that you want to remove.
  • Use the menu at the top to select the amount of data that you want to delete. Select beginning of time to delete everything.
  • Click Clear browsing data.

Mozilla Firefox

  • From the History menu, select Clear Recent History.
  • From the Time range to clear: drop-down menu, select the desired range; to clear your entire cache, select Everything.
  • Next to “Details”, click the down arrow to choose which elements of the history to clear; to clear your entirecache, select all items.

Apple Safari

  • In the Safari menu bar, click the Safari option.
  • Select the Preferences link.
  • In the Preferences window, click the Advanced tab.
  • At the bottom of the window, select the Show Develop menu in menu bar checkbox.
  • Return to the Safari menu bar and click the Develop option.
  • Select the Empty Caches link.

App Support

  • Visit the App Store or Google Play and search for LiveSafe
  • Download (install the app with a blue shield logo with a person on it)
  • Register – Open the app and be sure to keep Location Services and Push Notifications enabled and to allow access to your contacts
  • Choose your organization
Watch this video to learn more about how to use the latest version of SafeWalk.
  • On the app home screen, tap on the blue “Report Tips” button.
  • A variety of tip types will appear, from Assault/Abuse to Suspicious Activity. These tip types may be different depending on what your agency decided to provide as tip types.
  • Tap the tip type that best represents the situation you are reporting.
  • A screen will appear that prompts you to provide additional information on the situation. Type in a description of the situation in the text box. For example, descriptions of people involved and what happened, the location of the situation, and any other pertinent information that could help emergency personnel.
  • You can add audio, a picture, or a video by tapping one of the three yellow media buttons and selecting the file of your choice.
  • You can also send in the tip anonymously if you do not want your name or contact information associated with the tip. To do so, tap on the checkbox to the left of “Send Anonymously”.
  • Once you have filled out all of the information necessary to report your tip to your agency, tap the blue “Send Tip” button near the bottom of the screen.
  • A confirmation screen will appear informing you that your tip was successfully submitted to your agency. Your agency may be in touch via the live chat feature if they need additional information regarding your tip. You will still appear as anonymous if you submitted your tip anonymously.
  • If it is an emergency, call 911.
1.On the app home screen, tap the red “Emergency” button.
2. A list of three actions will appear: Call 911, Call Agency Police/Security, and Message Agency Police/Security.
3. If you tap “Call 911”, a confirmation window will appear for you to either proceed with the call or cancel. This will ensure you don’t accidentally dial 911 if it isn’t actually an emergency.
4. If you tap “Call Agency Police/Security”, a similar confirmation window will appear. However, instead of calling 911, it will dial the emergency phone number associated with your agency. This is typically a campus police department or a security office.
5. If you tap “Message Agency Police/Security”, you will be able to initiate a live chat with your agency police department or security office.
LiveSafe respects the privacy of law enforcement agencies and individuals. Data will only be analyzed in aggregate form once individual information is scrubbed and anonymized. Evidence information belongs solely to the law enforcement agency that it was designated for.
No. Your location is only sent to your supporting law enforcement agency when you submit a tip (anonymous or not) or use one of the features within the Emergency button (Call 911, Call Campus Police, or Message Campus Police). When you submit a tip, your current location is only submitted once and is attached to that tip – tracking is not enabled. However, when you use the Emergency button, your location is tracked until you stop location tracking within the Emergency button screen.
If your organization doesn’t currently have LiveSafe, you can still download the app to your device. Fill out your user profile and select “LiveSafe” as your organization. You won’t be able to submit tips but you can use Emergency Options, the Safety Map, and SafeWalk. Contact us if you would like to bring LiveSafe to your organization.